Ranking · Medical & dental · Updated October 2026
Best Virtual Assistant Services for Medical Practices
A practice's front desk and back office lose hours every day to phones, scheduling, insurance checks and billing follow-up. A virtual assistant who already knows practice workflows can take that work on remotely. These are specialist services that place assistants with medical, dental and therapy practices, compared on the same rubric.
1.HelpSquad
7.9/10HelpSquad supplies managed virtual medical assistants for front-desk, scheduling, intake and billing work, with published rates by role type. It has the clearest replacement terms in this group but a longer initial commitment.
- Price
- $8–$13/hr
- Type
- Managed agency
- Minimum
- 20 hours per week per assistant; part-time schedules quoted individually.
- Trial
- Not published
- Replacement
- Replaced at no charge, with no replacement or recruiting fee; the term does not restart and the guarantee has no time limit.
- Notice
- 3-month initial agreement that renews automatically in 3-month increments until either side gives notice. Notice period not published.
- Founded
- 2015
- Reviews
- 5/5 on Clutch (11 reviews)
What we like
- Published hourly ranges by role type, and the page lists what is not included (phone system, EHR licenses, training hours)
- Free replacement with no time limit and no restart of the term
- Says fewer than 3% of applicants clear its assessment; clients interview only those who pass
What to watch
- 3-month initial term that auto-renews in 3-month blocks
- Minimum of 20 hours per week per assistant
Score breakdown and sources
Vetting & talent quality (25%)
Multi-dimension assessment with a published pass rate under 3%, plus client interviews
8/10 Pricing transparency (20%)
Published hourly ranges, fees and exclusions all disclosed
9/10 Replacement & guarantees (15%)
Free, no time limit, term does not restart
9/10 Contract flexibility (15%)
3-month auto-renewing term and 20 hours/week minimum
5/10 Industry experience (15%)
Healthcare since 2015 with dental, behavioral health and therapy pages; also serves non-healthcare clients
8/10 Support & management (10%)
Dedicated account manager on every tier; team lead, QA and trainer for managed teams
8/10 Sources: HelpSquad's pricing page; Clutch profile. Checked Oct 2026.
Full HelpSquad review: pricing, terms and alternatives →
2.Hello Rache
7.7/10Hello Rache is a physician-founded service that places healthcare virtual assistants with medical, dental and other practices at a flat hourly rate. It is one of the most transparent on price, with fewer published details on replacement and support.
- Price
- From $9.50/hr
- Type
- Managed agency
- Minimum
- No minimum published; pay only for the hours you use.
- Trial
- Not published
- Replacement
- Not published. The site says you can pick and choose who to work with.
- Notice
- No contracts; cancel anytime. Notice period not published.
- Founded
- 2017
What we like
- One published flat rate of $9.50/hour with no setup fees
- No contracts, weekly billing and no published minimum hours
- Large healthcare footprint: 6,000+ practices served, per the company
What to watch
- Replacement terms and account management aren't published
- Vetting is described only in general terms (interviews, skills testing, NBI background checks)
Score breakdown and sources
Vetting & talent quality (25%)
Application, interview, skills testing and NBI background checks; no stages or acceptance rate published
6/10 Pricing transparency (20%)
Single published hourly rate, weekly billing, no setup fees
9/10 Replacement & guarantees (15%)
No replacement policy published
4/10 Contract flexibility (15%)
No contracts, cancel anytime, pay only for hours used
9/10 Industry experience (15%)
Healthcare-only, 6,000+ practices, dental and mental health coverage
9/10 Support & management (10%)
Dedicated assistant and time tracking; no account manager described
5/10 Sources: Hello Rache's pricing, process and FAQ pages; Trustpilot. Checked Oct 2026.
Full Hello Rache review: pricing, terms and alternatives →
3.VA MASTERSParent company
7.7/10A managed VA agency with published pricing, a 30-day trial and free replacements. VA MASTERS is the parent company of this site's publisher and is scored with the same rubric as everyone else.
- Price
- $6.50–$10/hr
- Type
- Managed agency
- Minimum
- 80 hours/month recommended; fewer hours possible
- Trial
- 30-day trial: end anytime, no notice
- Replacement
- Free; new candidates usually in about 2 business days
- Notice
- None during the trial; notice period after
- Founded
- 2021
- Reviews
- Average 5/5 on Trustpilot, Indeed and Glassdoor
What we like
- Published rate card by role and a plain-English terms summary
- 30-day trial with no notice period, then a free replacement if the fit isn't right
- Candidates usually presented in about 2 business days
- 6-stage screening; about 1 in 508 applicants accepted (Jan 2025–Jul 2026)
What to watch
- Costs more than hiring a freelancer yourself through a job board, because screening, replacement and support are included
- Asks for your input early on (role brief, interviews) to get the match right
- After the 30-day trial a notice period applies, and the first invoice includes a refundable deposit
- Founded in 2021, younger than some agencies on these lists
- Built for ongoing roles, not one-off micro-tasks
Score breakdown and sources
Vetting & talent quality (25%)
6-stage process, 400,000+ applicant database, published acceptance rate of about 1 in 508; background-check details not published
8/10 Pricing transparency (20%)
Rate card by role and terms summary published; deposit amount not published
9/10 Replacement & guarantees (15%)
Free replacement, new candidates usually in about 2 business days; no 'unlimited' or lifetime terms published
8/10 Contract flexibility (15%)
30-day trial with no notice and lower hours possible; notice period after the trial
8/10 Industry experience (15%)
Medical, dental and medical-billing VA pages
7/10 Support & management (10%)
Ongoing support from the recruitment team; no dedicated account-manager tier published
7/10 Sources: VA MASTERS' pricing and about pages. Checked Oct 2026.
Full VA MASTERS review: pricing, terms and alternatives →
4.MEDVA
7.4/10MEDVA is a physician-founded agency that places full-time virtual assistants with medical and dental practices. It publishes a detailed vetting process but not its prices.
- Price
- Not published
- Type
- Managed agency
- Minimum
- No minimum published. VAs are full-time placements of up to 85 hours bi-weekly.
- Trial
- Not published
- Replacement
- If the VA isn't a fit, the account manager addresses concerns and, if needed, places a replacement VA at no additional cost.
- Notice
- No long-term commitment to begin, but a client agreement is required; it includes cancellation options. Notice period not published.
- Founded
- 2020
What we like
- Six-stage vetting with 90% pass marks on training and skills assessments, plus identity and criminal record checks
- Dedicated client success account manager with regular check-ins during onboarding
- Physician-founded, with dedicated pages for dental, orthodontic and mental health practices
What to watch
- No rates published; pricing comes only on a discovery call
- Built around full-time placements; part-time terms and notice period not published
Score breakdown and sources
Vetting & talent quality (25%)
Six published stages, 90% assessment pass marks, background and identity checks
8/10 Pricing transparency (20%)
Quote only; no rates on the site
3/10 Replacement & guarantees (15%)
Replacement at no additional cost, handled by the account manager; no timeframe given
7/10 Contract flexibility (15%)
No long-term commitment, but a signed agreement, full-time placements and an unpublished notice period
6/10 Industry experience (15%)
Healthcare-only, 700+ practices, specialty pages incl. dental and mental health
9/10 Support & management (10%)
Dedicated client success account manager with regular check-ins
8/10 Sources: MEDVA's pricing, FAQ and about pages. Checked Oct 2026.
Full MEDVA review: pricing, terms and alternatives →
5.Portiva
7.0/10Portiva places healthcare-trained virtual assistants with US practices for roles such as prior authorization, insurance verification and billing. It publishes a low flat rate but few details on support and replacement terms.
- Price
- From $7/hr
- Type
- Managed agency
- Minimum
- Not published
- Trial
- Not published
- Replacement
- Replacement guarantee: if the VA isn't a good fit, Portiva matches the practice with a new one. Conditions not published.
- Notice
- No contracts; cancel anytime. Notice period not published.
- Founded
- 2009
What we like
- Lowest published rate in this group: $7/hour for most roles, no setup fees
- No contracts and cancel anytime
- Dedicated roles for prior authorization and insurance verification
What to watch
- Vetting described only briefly: a role-based assessment of up to 1.5 hours and one year of healthcare support experience
- No account manager, minimum hours or replacement conditions published
Score breakdown and sources
Vetting & talent quality (25%)
Role-based assessment and a one-year healthcare experience requirement; no further stages published
5/10 Pricing transparency (20%)
Published $7/hour standard rate, no setup fees; specialized roles may differ
8/10 Replacement & guarantees (15%)
Replacement guarantee stated, but no timeframe or conditions
6/10 Contract flexibility (15%)
No contracts, cancel anytime
8/10 Industry experience (15%)
Healthcare-only roles, 200+ US healthcare clients; dental and therapy not named
8/10 Support & management (10%)
No account management or check-ins published
4/10 Sources: Portiva's FAQ, pricing and about pages; Clutch profile. Checked Oct 2026.
Full Portiva review: pricing, terms and alternatives →
What a medical & dental VA usually handles
- Appointment scheduling, reminders and recall calls
- Patient intake and new-patient paperwork
- Insurance eligibility checks and verification
- Prior authorization requests and follow-up
- Billing support, claims preparation and payment posting
- Answering patient calls, messages and refill requests
What to look for
- Experience with your practice type (medical, dental or therapy) and with the practice management or EHR system you already use
- How candidates are screened: skills tests, interviews and background checks
- Clear pricing: hourly rate, setup fees, and anything not included such as phone systems or software licenses
- Replacement terms if the assistant isn't a fit, and whether the contract term restarts
- Minimum hours, initial term and notice period before you sign
FAQ
How much does a virtual medical assistant cost?
Among the services on this page that publish rates, prices run from $7 to $13 per hour, depending on the provider and whether the role is patient-facing. One service quotes only on a discovery call.
What can a virtual assistant do for a medical or dental practice?
Typical work includes scheduling and reminders, patient intake, insurance verification, prior authorizations, billing support and answering patient calls and messages. Most services work inside the practice's own scheduling and records systems.
Do I need a long-term contract?
It varies. Some services on this page have no contracts and let you cancel anytime, while others use a signed agreement or a 3-month initial term that renews automatically. Check the notice period before you sign.
What happens if the assistant isn't a good fit?
Most specialists offer a replacement, but the terms differ. Ask whether replacement is free, how long it takes, whether it has a time limit, and whether your contract term restarts.
Scores blend our six-criteria rubric (70%) with industry fit (30%). Prices and terms are as published by each service and checked in October 2026. Spotted an error? Tell us.
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